Do you deliver in my area?

We ship Australia wide. Check our shipping page for full range of options and post codes for delivery. In case, you can not find your region, you can always talk to us via live chat option and out team will guide you through.

What are you delivery timelines?

We have now implemented a system where you can choose your own delivery dates. Your order will be delivered as per the chosen method and timelines.

Some suburbs have the option to arrange pickups as well from the local store.

Where can I find the coupon codes?

All coupon codes are now mentioned under “Have A Coupon?” section on top right hand corner of floating cart, click on this link and a section will open where you can seee all the “AVAILABLE” and “UN-AVAILABLE” coupons. All coupons clearly mention the trigger conditions and you can adjust your cart accordingly. After applying a coupon the amount will automatically be deducted from your Order Total value.

I want to change the delivery details on my order/ I want to add some more items to my order. Please HELP!

Orders can be amended 2 hours prior to your delivery slot. Kindly reach out to us via live chat option and our staff will help you with it.

Why should I create an Account?

We strongly recommend our customers to create an account with us to take full benefit of the our offers that include, On Call Returns, 100% money back guarantee, Digital Invoices and much more. You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. 

How do I know that my personal information is safe with you?

We have embedded Australian privacy laws in our architecture and work with top notch security firms to prevent security attacks. Your data is stored on cloud and is completely safe via encryption. Our site is constantly monitored by a dedicated team of security experts against malware. 

Are Registrations Free?

YES! absolutely. All registrations are free and there are no hidden charges.

How do I reset my Password?

Go to Login page, click on forgot password to enter your email address and click “EMAIL RESET LINK” button. An email with a reset password URL will be sent to your registered email address. Click the URL you received in the email and change your password. In case of any further issues please contact our customer support team here: support@namohsupermarket.com.au

What happened to your 5% VIP Discount Offer?

VIP discounts are now discontinued to allow you to avail NEW offers. This is because our system applies discounts mutually exclusive to one another and having an automatic VIP discount would have meant that VIP customers can not avail other offers.

DON’T WORRY!! We have launched NEW, Better offers to give you up to 20% off and many more. . 

I was entitled to a store credit but can not see it anywhere. Please HELP!!

Store credits are visible on the floating cart just above the billing section. If you still can not find it OR the store credit is $0, kindly reach out to our team via live chat option and our staff will help you out.

Some of the items that I ordered are missing in my order. What now?

We are the one of the first firms to offer on call returns and 100% money back. If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your Namoh Supermarket account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will process it as per the individual circumstances as every mode of payment has different process.

My Question is not listed above. What should I do?

Kindly contact us via our live chat option. Alternatively you can also contact us through whatsapp, email and contact form available on our contact us page.