Q1. How do I register?
You can register by clicking on the “Account” icon which is located right next to the search bar (On Desktop) or by clicking the “My Account” link from homepage main menu. Please provide the information in the form that appears. You can review the terms and conditions and submit the registration information.
Q2. Are there any charges for registration?
No. Registration on namohsupermarket.com.au is absolutely free.
Q3. Do I have to necessarily register to shop on Namoh Supermarket?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Q4. How to become a VIP customer to avail lifetime 5% off ?
You automatically become a VIP customer after placing 5 successful orders with us, No strings attached. All VIP customers automatically get 5% off on their future orders with Namoh Supermarket. You will see your VIP discount on checkout page under Your Order Table.
Q5. Where can I see product Expiry Date/ Best Before Date?
You can see product expiry date under additional information section located on single product page. For example: Search for Atta, click an Atta product from the search result list (this will take you to single product page). Scroll down and you will see Additional Information section displaying Best Before date.
Q6. Do you deliver in my area?
Check our shipping page for seeing the supported list of post codes for delivery.
Q7. What is My Account?
My Account is a customer dashboard that allows you to track your active orders, credit note, reward points details as well as see your order history. You can also update your contact details and change your password.
Q8. How do I reset my password?
Go to Login page, click on forgot password to enter your email address and click “EMAIL RESET LINK” button. An email with a reset password URL will be sent to your registered email address. Click the URL you received in the email and change your password. In case of any further issues please contact our customer support team here: [email protected]
Q9. What are credit notes & where can I see my credit notes?
Credit notes reflect the amount of money which you have in your Namoh Supermarket account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.
Q10. What is My WishList?
You can add items to your wishlist by clicking “Add to wishlist” button or Heart Icon on product pages. This enables you to shop quickly and easily in future as you can move all your wishlist items to cart. To See your existing wishlist You click on the Heart Icon located adjacent to Cart Icon on desktop.
Q11. What are the modes of payment?
You can pay for your order on namohsupermarket.com.au using VISA/MASTERCARD/AMERICAN EXPRESS/JCB credit or debit cards and PayPal. We do not accept Cash on Delivery.
Q12. Is it safe to use my credit/ debit card on Namoh Supermarket?
Yes it is absolutely safe to use your card on namohsupermarket.com.au. Our website is 100% SSL secured and makes sure that your card details are encrypted while contacting your bank to confirm payment. We do not store your card details on our website. So relax and shop as much as you like with total peace of mind.
Q13. If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your Namoh Supermarket account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Q14. Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to add your Billing details. Just before entering your address details you will see a text saying “Have A Coupon? Click here to enter your code”, click on this and a section will open where you can add a coupon code and press apply coupon button. The amount will automatically be deducted from your Order Total value.
Q15. When will I receive my order?
Your order will be delivered to your address within 2 business days for supported Suburbs list. If we are unable to deliver the order during the specified time duration (this happens sometimes due to unforeseen situations) our customer support team will inform you before hand.
Q16. How are the fruits and vegetables packaged?
Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.
Q17. How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
Q18. How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website after logging into your account. Click on “My Account” from header menu and go to the “Address” section to change your delivery address.
Q19. Can I have different city addresses under one account and still place orders for multiple cities?
Yes, you can place orders for multiple cities.
Q20. Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery by giving your a phone call/Email/Text Message.
Q21. Do you do same day delivery?
We deliver your order within next 2 business days of your order placed date, for detailed information please refer our shipping page.
We have a separate whatsApp group for city deliveries that happens only on Sundays. To get added on the group please drop a whatsApp message at 0435139369
Q22. Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Namoh SuperMarket account
Q23. Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Namoh Supermarket account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Q24. Got more Questions?
Live chat with our staff by clicking the Green chat icon which says “We Are Here” located on the bottom right corner of the website page. Or drop an email to [email protected]